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~isPartOf:"Industry and innovation"
~isPartOf:"International journal of quality and service sciences"
~subject:"Innovation management"
~subject:"Kundenzufriedenheit"
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Search: subject:"Dienstleistungssektor"
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Innovation management
Kundenzufriedenheit
Dienstleistungssektor
33
Service industry
33
Innovation
12
Dienstleistungsqualität
9
Innovationsmanagement
9
Service quality
9
Services
9
Dienstleistung
8
Business services
7
Unternehmensdienstleistung
7
Customer satisfaction
5
Knowledge-intensive industry
5
Wissensintensives Unternehmen
5
Beziehungsmarketing
3
Consumer behaviour
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Emotion
3
KIBS
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Konsumentenverhalten
3
Regional cluster
3
Regionales Cluster
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Relationship marketing
3
Service innovation
3
innovation
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Beschwerdemanagement
2
Betriebliche Wertschöpfung
2
Complaint management
2
Corporate Social Responsibility
2
Corporate social responsibility
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Customer integration
2
Customer service
2
Dienstleistungshandel
2
Dienstleistungsmarketing
2
Economic growth
2
Emotions
2
Industrie
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2
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2
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13
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Ahn, Jiseon
1
Alexiev, Alexander S.
1
Amara, Nabil
1
Bröchner, Jan
1
Cabello-Medina, Carmen
1
Carmona-Lavado, Antonio
1
Castaldi, Carolina
1
Cuevas-Rodríguez, Gloria
1
Gallouj, Fai͏̈z
1
Gottfridsson, Patrik
1
Grabowski, Wojciech
1
Halilem, Norrin
1
Janssen, Matthijs J.
1
Jia, Heather H.
1
Jia, Ronnie
1
Landry, Réjean
1
Miles, Patti Collett
1
Nuutinen, Maaria
1
Ojasalo, Katri
1
Reich, Blaize Horner
1
Rubalcaba-Bermejo, Luis
1
Stålhammar, Anna
1
Szczygielski, Krzysztof
1
Toivonen, Marja
1
Traoré, Namatié
1
Vang Lauridsen, Jan Birger
1
Wardley, Marcus
1
Windrum, Paul
1
Woodward, Richard
1
Zellner, Christian
1
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Industry and innovation
International journal of quality and service sciences
The service industries journal
52
Journal of business research : JBR
42
The journal of services marketing
34
Service business
24
International journal of innovation management
22
Journal of retailing and consumer services
19
Journal of service research : JSR
19
International journal of production economics
14
International journal of services technology and management
14
International journal of hospitality management
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of service management
11
The journal of business & industrial marketing
11
International journal of services and operations management
10
Journal of service research
10
Services marketing quarterly
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Economics of innovation and new technology
9
Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
9
Technovation : the international journal of technological innovation, entrepreneurship and technology management
9
International journal of contemporary hospitality management
8
Total quality management & business excellence
8
International journal of business innovation and research
7
Journal of hospitality marketing & management
7
Journal of the Academy of Marketing Science
7
Business horizons
6
European journal of innovation management : EJIM
6
Innovation: organization & management : IOM
6
International journal of business excellence
6
International journal of innovation and technology management
6
International journal of services and operations management : IJSOM
6
International journal of technology management : IJTM
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service theory and practice : JSTP
6
Managing service quality : MSQ ; an international journal
6
Research policy : policy, management and economic studies of science, technology and innovation
6
SpringerLink / Bücher
6
Technological forecasting & social change : an international journal
6
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ECONIS (ZBW)
13
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
Saved in:
4
In the vanguard of openness : which dynamic capabilities are essential for innovative KIBS firms to develop?
Janssen, Matthijs J.
;
Castaldi, Carolina
;
Alexiev, …
- In:
Industry and innovation
25
(
2018
)
3/4
,
pp. 432-457
Persistent link: https://www.econbiz.de/10011919214
Saved in:
5
Understanding social innovation in services industries
Gallouj, Fai͏̈z
;
Rubalcaba-Bermejo, Luis
;
Toivonen, Marja
- In:
Industry and innovation
25
(
2018
)
5/6
,
pp. 551-569
Persistent link: https://www.econbiz.de/10011919305
Saved in:
6
Innovation and the growth of service companies : the variety of firm activities and industry effects
Szczygielski, Krzysztof
;
Grabowski, Wojciech
;
Woodward, …
- In:
Industry and innovation
24
(
2017
)
3
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011749654
Saved in:
7
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
8
Transforming the service idea : a communication and learning process
Gottfridsson, Patrik
;
Stålhammar, Anna
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10010351504
Saved in:
9
Enhancing service innovation in a business-to-business context : four questions for SMEs transforming to service logic
Nuutinen, Maaria
;
Ojasalo, Katri
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 290-308
Persistent link: https://www.econbiz.de/10010469097
Saved in:
10
Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett
- In:
International journal of quality and service sciences
5
(
2013
)
4
,
pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
Saved in:
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