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~isPartOf:"Information systems management"
~isPartOf:"Journal of service research : JSR"
~subject:"perceived service quality"
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Search: "Customer relationship management"
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perceived service quality
Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
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Dienstleistungsqualität
51
Service quality
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48
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Beschwerdemanagement
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Complaint management
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Services marketing
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Supplier relationship management
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Arbeitsverhalten
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Confidence
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Vertrauen
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Dong, Beibei
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Evans, Kenneth R.
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Wei, Chung-Lun
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Zou, Shaoming
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Information systems management
Journal of service research : JSR
Journal for global business advancement : JGBA
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Digital influence on consumer habits : marketing challenges and opportunities
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International journal of business innovation and research
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International journal of management and economics
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International journal of services technology and management
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Journal of Contemporary Issues in Business and Government
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of international marketing
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Journal of marketing for higher education
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Market : review for marketing theory and practice
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Pakistan journal of commerce and social sciences
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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How relationship quality, service quality, and value affect the intention to purchase IT/IS outsourcing services
Wei, Chung-Lun
- In:
Information systems management
39
(
2022
)
3
,
pp. 202-219
Persistent link: https://www.econbiz.de/10013357465
Saved in:
2
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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