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~isPartOf:"Interaktionen im Dienstleistungsbereich"
~person:"Georgi, Dominik"
~person:"Mattila, Anna S."
~subject:"Service quality"
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Interaktionen im Dienstleistungsbereich
International journal of hospitality management
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Services marketing quarterly
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Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Service quality and management
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The journal of services marketing
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Einfluss der normativen Erwartungen auf die Transaktionsqualität - Bedeutung der Beziehungsqualität
Georgi, Dominik
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 91-113)
.
2001
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