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~isPartOf:"International journal of auditing : IJA"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Marimon, Frederic"
~subject:"Charges"
~subject:"Dienstleistungsqualität"
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Charges
Dienstleistungsqualität
Service quality
5
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Electronic Banking
3
Electronic banking
3
Kundenzufriedenheit
3
E-commerce
2
Electronic Commerce
2
Quality management
2
Qualitätsmanagement
2
customer loyalty
2
customer satisfaction
2
Beschwerdemanagement
1
Bibliometrics
1
Bibliometrie
1
Complaint management
1
Consumer behaviour
1
Customer service
1
Ethiopia
1
ISO 9001
1
Konsumentenverhalten
1
Kundenservice
1
Measurement
1
Messung
1
Online retailing
1
Online-Handel
1
Product quality
1
Produktqualität
1
Reisevermittler
1
Scientific method
1
Spain
1
Spanien
1
Standardisierung
1
Standardization
1
Structural equation model
1
Strukturgleichungsmodell
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Travel agency
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Wissenschaftliche Methode
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Marimon, Frederic
Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
7
Casadesús, Martí
4
He, Zhen
4
Petnji Yaya, Luc Honore
4
Baković, Tomislav
3
Dužević, Ines
3
Lin, Shu-ping
3
Santouridis, Ilias
3
Zhang, Min
3
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Baskerville, Rachel
2
Calabrese, Armando
2
Chan, Ya-hui
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Chao, Chih-Yang
2
Chen, Kuen-Suan
2
Chen, Mu-Chen
2
Cheng, Ching-Chan
2
Chi, Wuchun
2
Cronemyr, Peter
2
Dwivedi, Yogesh Kumar
2
Fotiadis, Anestis K.
2
Hong, Philip K.
2
Hyŏn, Chae-hun
2
Knechel, W. Robert
2
Kuo, Ying-feng
2
Lin, Wen-bao
2
Löfgren, Martin
2
Madzík, Peter
2
Mikulić, Josip
2
Murmura, Federica
2
Pai, Fan-Yun
2
Perramon, Jordi
2
Porter, Brenda Ann
2
Quick, Reiner
2
Raharjo, Hendry
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International journal of auditing : IJA
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Total quality management & business excellence
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
5
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1
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
4
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
5
Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
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