The contest determinant of delight and disappointment : a case study of online banking
Luc Honore Petnji Yaya, Frederic Marimon and Marti Casadesus
| Year of publication: |
2013
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|---|---|
| Authors: | Petnji Yaya, Luc Honore ; Marimon, Frederic ; Casadesús, Martí |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 12, p. 1376-1389
|
| Subject: | electronic service quality | electronic service recovery | customer satisfaction | customer loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010208024