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~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Emotion"
~subject:"Kabelfernsehen"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
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Search: subject_exact:"Kundendienst"
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Emotion
Kabelfernsehen
Konsumentenverhalten
Service quality
Customer service
89
Kundenservice
89
Dienstleistungsqualität
53
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
38
Beschwerdemanagement
26
Complaint management
26
Dienstleistungssektor
14
Service industry
14
Service recovery
13
Service failure
9
Service encounter
8
Arbeitsverhalten
7
Arbeitszufriedenheit
7
Customer experience
7
Job satisfaction
7
Salespeople
7
Verkaufspersonal
7
Viral marketing
7
Virales Marketing
7
Work behaviour
7
Customer integration
6
Kundenintegration
6
Einzelhandel
5
Retail trade
5
Robot
5
Roboter
5
Arbeitskräfte
4
Mobile communications
4
Mobilkommunikation
4
Online retailing
4
Online-Handel
4
Workforce
4
customer service
4
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Article
68
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Article in journal
68
Aufsatz in Zeitschrift
68
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English
68
Author
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De Keyser, Arne
3
Gustafsson, Anders
3
Larivière, Bart
3
Shams, Poja
3
Van Vaerenbergh, Yves
3
Haberern, Lauren
2
Holmqvist, Jonas
2
Hutzinger, Clemens
2
Lee, Na Young
2
Voorhees, Clay M.
2
Wang, Kai-yu
2
Weitzl, Wolfgang
2
Zablah, Alex R.
2
Abney, Alexandra K.
1
Aghazadeh, Hashem
1
Alkire, Linda
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Azab, Carol
1
Azemi, Yllka
1
Baker, Melissa A.
1
Baliga, Ashwin J.
1
Barnes, Donald C.
1
Beeler-Connelly, Lisa L.
1
Benoit, Sabine
1
Biraglia, Alessandro
1
Bish, Rachael
1
Bone, Sterling
1
Bowen, David E.
1
Brengman, Malaika
1
Béal, Mathieu
1
Caruelle, Delphine
1
Chaker, Nawar N.
1
Chan, Auston
1
Chang, Woojung
1
Chawla, Vaibhav
1
Chen, Martin
1
Chen, Pei-Chi
1
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Published in...
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International journal of business and economics
Journal of business research : JBR
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
68
The journal of services marketing
65
International journal of hospitality management
63
International journal of contemporary hospitality management
23
Journal of service management
22
Journal of service research
22
Journal of service research : JSR
21
The service industries journal
19
Journal of hospitality marketing & management
17
Journal of service theory and practice
17
Psychology & marketing
17
Services marketing quarterly
16
Journal of the Academy of Marketing Science
12
International journal of services and operations management
11
Journal of air transport management
11
Journal of service theory and practice : JSTP
11
Service business
11
Journal of retailing
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Tourism management : research, policies, practice
10
International journal of quality and service sciences
9
The TQM journal : the international review of organizational improvement
9
European journal of marketing
8
European journal of marketing : EJM
8
Gabler Edition Wissenschaft
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of consumer studies
8
Journal of travel and tourism marketing
8
Business horizons
7
Cogent business & management
7
International journal of services, economics and management
7
Marketing letters : a journal of research in marketing
7
SpringerLink / Bücher
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of production economics
6
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ECONIS (ZBW)
68
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68
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1
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
2
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
3
Online product returns : the role of perceived environmental efficacy and post-purchase entrepreneurial cognitive dissonance
Fernandez-Lores, S.
;
Crespo-Tejero, N.
; …
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014549442
Saved in:
4
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
5
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
6
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
7
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
8
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
9
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
10
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
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