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~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~language:"eng"
~person:"Bish, Rachael"
~person:"Larivière, Bart"
~subject:"Emotion"
~subject:"Hospitality industry"
~subject:"Konsumentenverhalten"
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Emotion
Hospitality industry
Konsumentenverhalten
Beziehungsmarketing
3
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Kundenservice
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Service recovery
2
Brand image
1
Cultural identity
1
Cultural orientation
1
Garantie
1
Gastgewerbe
1
Invoke intentions
1
Kulturelle Identität
1
Markenimage
1
Observational learning
1
Other customers
1
Service failure
1
Service guarantees
1
Viral marketing
1
Virales Marketing
1
Warranty
1
brand equity
1
customer relationship management
1
customer service experience
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negative experience
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negative word of mouth
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the importance of first impressions
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Bish, Rachael
Larivière, Bart
Van Vaerenbergh, Yves
2
Baker, Melissa A.
1
Benoit, Sabine
1
Chen, Haipeng
1
Chen, Martin
1
Cheng, Bao
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
De Keyser, Arne
1
DiPietro, Robin B.
1
Dong, Yun
1
Fan, Alei
1
Guan, Xinhua
1
Guo, Gongxing
1
Hartman, Katherine B.
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Hua, Nan
1
Jin, Dan
1
Kim, Youngsun Sean
1
Koc, Erdogan
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Lim, Weng Marc
1
Lopes, Sergio Dominique
1
Lundberg, Heléne
1
Ma, Junzhao
1
Mena, Miguela
1
Meyer, Tracy
1
Miao, Li
1
Palmeira, Mauricio
1
Peng, Yan
1
Prentice, Catherine
1
Ramkissoon, Haywantee
1
Ro, Heejung
1
Salehi-Esfahani, Saba
1
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International journal of business and economics
Journal of hospitality marketing & management
Managing service quality : MSQ ; an international journal
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
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ECONIS (ZBW)
3
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1
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
3
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
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