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~isPartOf:"International journal of business excellence"
~isPartOf:"International journal of six sigma and competitive advantage : IJSSCA"
~subject:"Customer satisfaction"
~subject:"Performance measurement"
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Customer satisfaction
Performance measurement
Quality management
248
Qualitätsmanagement
248
Six Sigma
57
Lean Management
55
Lean management
55
Business process management
38
Prozessmanagement
38
India
37
Indien
37
Lean Production
37
Lean production
37
Industrie
35
Manufacturing industries
35
DMAIC
26
Lean Six Sigma
26
Erfolgsfaktor
21
LSS
21
Success factor
21
KMU
20
SME
20
Dienstleistungsqualität
18
Service quality
18
Einführung
16
Implementation
16
Innovation
16
Performance-Messung
16
Product design
16
Produktgestaltung
16
Gesundheitsversorgung
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Health care
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USA
14
United States
14
lean
14
Hospital
13
Krankenhaus
13
Automotive industry
11
Firm performance
11
Kfz-Industrie
11
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26
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26
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Abdelhadi, Osama
1
Agariya, Arun Kumar
1
AlSamhouri, Alaa
1
Ang-Carabuena, Leslie Ann
1
Arafeh, Mazen
1
Attia, El-Awady
1
Auni Fatin Nadia Chiek Desa
1
Bajpai, Lokesh
1
Barghash, Mahmoud A.
1
Bose, Soutrik
1
Chang, Michelle J.
1
Chang, Shing I.
1
Clayton, John
1
Cooke, Jack
1
Das, Prasun
1
Delahoz-Dominguez, Enrique
1
Deshmukh, S. V.
1
Douglas-Mankin, Kimberly D.
1
El-Assal, Ahmed M.
1
Essawy, Mohamed H.
1
Etienne, Eisenhower C.
1
Farah Izzaida Mohd Zamri
1
Gunasekaran, Nallasamy
1
Haeri, Abdorrahman
1
Humphreys, John H.
1
Lakhe, R. R.
1
Lee, Tzong-ru
1
Madanat, Hilda
1
Manohar, Sridhar
1
Mysen, Tore
1
Nandi, Titas
1
Nataraj, M.
1
Natarajan, Vivek S.
1
Noori, Siamak
1
Nursyazwani Mohd Fuzi
1
Nurul Fadly Habidin
1
Nuseir, Mohammed T.
1
Parayitam, Satyanarayana
1
Potra, Sabina
1
Pryor, Mildred Golden
1
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Published in...
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International journal of business excellence
International journal of six sigma and competitive advantage : IJSSCA
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
International journal of productivity and quality management : IJPQM
82
The TQM journal : the international review of organizational improvement
55
Total quality management & business excellence
46
International journal of quality & reliability management
38
International journal of production research
28
International journal of services and operations management
23
Quality management journal : QMJ
23
International journal of quality and service sciences
17
International journal of process management and benchmarking : IJPMB
16
International journal of hospitality management
14
Benchmarking : an international journal ; BIJ
13
International journal of contemporary hospitality management
13
International journal of production economics
13
The service industries journal
12
Business process management journal
10
International journal of services, economics and management
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Amfiteatru economic : an economic and business research periodical
9
Managing service quality : MSQ ; an international journal
9
Cogent business & management
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of quality and innovation
8
Journal of industrial engineering and management : JIEM
8
The international journal of productivity and performance management : IJPPM
8
Benchmarking : an international journal
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Tourism management : research, policies, practice
7
International Journal of Quality & Reliability Management
6
International journal of services and operations management : IJSOM
6
International journal of services technology and management
6
Journal of health organization and management
6
Journal of open innovation : technology, market, and complexity
6
Problems and perspectives in management : PPM ; international research journal
6
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ECONIS (ZBW)
26
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1
A Six Sigma and DEA approach for learning outcomes assessment at industrial engineering programs
Delahoz-Dominguez, Enrique
;
Zuluaga-Ortiz, Rohemi
; …
- In:
International journal of six sigma and competitive …
14
(
2023
)
3
,
pp. 279-299
Persistent link: https://www.econbiz.de/10014311086
Saved in:
2
Impact of Lean Six Sigma on companies' performance during the COVID-19 pandemic
Abdelhadi, Osama
;
Samara, Ihssan
- In:
International journal of six sigma and competitive …
14
(
2023
)
4
,
pp. 384-407
Persistent link: https://www.econbiz.de/10014428340
Saved in:
3
Improvement in performance measures by desirability coupled with Lean Six Sigma tool on titanium matrix composite : a novel approach
Bose, Soutrik
;
Nandi, Titas
- In:
International journal of six sigma and competitive …
13
(
2021
)
1/3
,
pp. 38-54
Persistent link: https://www.econbiz.de/10012800857
Saved in:
4
An integrated model for achieving business strategic objectives with a case study
Essawy, Mohamed H.
;
Attia, El-Awady
;
El-Assal, Ahmed M.
- In:
International journal of six sigma and competitive …
11
(
2019
)
4
,
pp. 253-276
Persistent link: https://www.econbiz.de/10012653819
Saved in:
5
TQM to business excellence : a research journey (1985-2018)
Unnikrishnan, P. M.
;
Tikoria, Jyoti
;
Agariya, Arun Kumar
- In:
International journal of business excellence
19
(
2019
)
3
,
pp. 323-363
Persistent link: https://www.econbiz.de/10012145754
Saved in:
6
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
7
Using data envelopment analysis to evaluate the performances of food production companies based on EFQM's criteria and to present an improvement plan
Rezaee, Marzieh Sadat
;
Haeri, Abdorrahman
;
Noori, Siamak
- In:
International journal of business excellence
14
(
2018
)
2
,
pp. 256-274
Persistent link: https://www.econbiz.de/10011954114
Saved in:
8
A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna
;
Roopa, T. N.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 66-94
Persistent link: https://www.econbiz.de/10011954187
Saved in:
9
The use of integrated management approaches and their impact on customers' satisfaction and business success
Nuseir, Mohammed T.
;
Madanat, Hilda
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 120-140
Persistent link: https://www.econbiz.de/10011710584
Saved in:
10
Identifying data-driven healthcare facilities : a case study in VHA hospitals
Chang, Shing I.
;
Douglas-Mankin, Kimberly D.
;
Chang, …
- In:
International journal of six sigma and competitive …
10
(
2016
)
2
,
pp. 98-111
Persistent link: https://www.econbiz.de/10011665126
Saved in:
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