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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of operations & production management"
~isPartOf:"International journal of quality & reliability management"
~subject:"Customer satisfaction"
~subject:"Lean management"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Customer satisfaction
Lean management
Relationship marketing
Quality management
441
Qualitätsmanagement
441
Dienstleistungsqualität
67
Service quality
67
Industrie
49
Manufacturing industries
49
Firm performance
48
Unternehmenserfolg
48
Standardisierung
47
Standardization
47
Lean Production
45
Lean production
45
Lean Management
43
Product quality
40
Produktqualität
40
Business process management
39
Prozessmanagement
39
Lieferkette
32
Supply chain
32
Theorie
27
Theory
27
Erfolgsfaktor
25
Performance measurement
25
Performance-Messung
25
Success factor
25
India
24
Indien
24
Lean Six Sigma
24
Bibliometrics
23
Bibliometrie
23
Implementation
23
KMU
23
SME
23
Total quality management
22
Einführung
21
Kundenzufriedenheit
21
Quality
18
Six Sigma
18
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English
70
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Antony, Jiju
11
Sodhi, Harsimran Singh
4
Doordarshi Singh
3
Singh, Bikram Jit
3
Adhikari, Arnab
2
Albliwi, Saja
2
Bhat, Shreeranga
2
Cudney, Elizabeth A.
2
Gutierrez, Leopoldo
2
Lameijer, Bart Alex
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Nandankar, Sunil
2
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2
Pimenta, Márcio Lopes
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Sachan, Amit
2
Shokri, Alireza
2
Snee, Ronald D.
2
Sordan, Juliano Endrigo
2
Aadithya, B. G.
1
Abdul Halim Lim, Sarina
1
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1
Ahmad Jusoh
1
Al Bassam, Tameem
1
Al Rahahleh, Naseem M.
1
Al-Hakimi, Mohammed A.
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Al-Hattami, Hamood Mohd.
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1
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1
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1
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1
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International journal of business excellence : IJBEX
International journal of operations & production management
International journal of quality & reliability management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
83
The TQM journal : the international review of organizational improvement
81
International journal of productivity and quality management : IJPQM
67
Total quality management & business excellence
61
International journal of six sigma and competitive advantage : IJSSCA
54
Quality management journal : QMJ
39
International journal of services and operations management
24
International journal of production research
22
The international journal of productivity and performance management : IJPPM
22
International journal of quality and service sciences
19
Business process management journal
14
International journal of production economics
14
A Productivity Press book
13
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of business excellence
13
International journal of contemporary hospitality management
13
International journal of hospitality management
13
Journal of industrial engineering and management : JIEM
13
Journal of retailing and consumer services
11
The service industries journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of process management and benchmarking : IJPMB
10
International journal of services and operations management : IJSOM
10
Journal of air transport management
10
Managing service quality : MSQ ; an international journal
10
Europäische Hochschulschriften / 5
9
Lean Six Sigma : erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma
9
The international journal of productivity and performance management
9
Benchmarking : an international journal ; BIJ
8
International journal of business information systems : IJBIS
8
International journal of services, economics and management
8
Journal of business research : JBR
8
Journal of health organization and management
8
Six Sigma in der Finanzbranche
8
Amfiteatru economic : an economic and business research periodical
7
Benchmarking : an international journal
7
Cogent business & management
7
Health care management review : HCM review
7
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ECONIS (ZBW)
70
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1
Implementing Lean Six Sigma in financial services : the effect of motivations, selected methods and challenges on LSS program- and organizational performance
Vashishth, Abhishek
;
Lameijer, Bart Alex
;
Chakraborty, Ayon
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 509-531
Persistent link: https://www.econbiz.de/10014470923
Saved in:
2
Lean Six Sigma and quality performance in Italian public and private hospitals : a gender perspective
Ciasullo, Maria Vincenza
;
Douglas, Alex
;
Romeo, Emilia
; …
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 964-989
Persistent link: https://www.econbiz.de/10014483090
Saved in:
3
Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation
Gremyr, Ida
;
Birch-Jensen, Andrea
;
Kumar, Maneesh
; …
- In:
International journal of operations & production management
42
(
2022
)
13
,
pp. 218-242
Persistent link: https://www.econbiz.de/10013531152
Saved in:
4
Establishing the interplay between lean operating and continuous improvement routines : a process view
Knol, Wilfred H.
;
Lauche, Kristina
;
Schouteten, Roel L. J.
- In:
International journal of operations & production management
42
(
2022
)
13
,
pp. 243-273
Persistent link: https://www.econbiz.de/10013531154
Saved in:
5
Beyond efficiency : the role of lean practices and cultures in developing dynamic capabilities microfoundations
Gutierrez, Leopoldo
;
Lameijer, Bart Alex
;
Anand, Gopesh
; …
- In:
International journal of operations & production management
42
(
2022
)
13
,
pp. 506-536
Persistent link: https://www.econbiz.de/10013531169
Saved in:
6
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
7
Operational excellence of the steel industry using the Lean Six Sigma approach : a case study
Srinivasan, Kumar
;
Sarulkar, Parikshit
;
Yadav, Vineet Kumar
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 826-849
Persistent link: https://www.econbiz.de/10014483070
Saved in:
8
Enterprise-wide lean management systems : a test of the abnormal profitability hypothesis
Camuffo, Arnaldo
;
Poletto, Alberto
- In:
International journal of operations & production management
44
(
2024
)
2
,
pp. 483-514
Persistent link: https://www.econbiz.de/10014468370
Saved in:
9
Defect reduction using DMAIC and Lean Six Sigma : a case study in a manufacturing car parts supplier
Condé, Giovanni Cláudio Pinto
;
Oprime, Pedro Carlos
; …
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2184-2204
Persistent link: https://www.econbiz.de/10014429665
Saved in:
10
Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
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