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~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"Journal of service research"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
4
Customer integration
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenintegration
4
Relationship marketing
4
Service quality
4
customer participation
4
Consumer behaviour
2
Customer service
2
Konsumentenverhalten
2
Kundenservice
2
Bank
1
Betriebliche Wertschöpfung
1
SSTs
1
Stress
1
Value creation
1
Work stress
1
accent
1
banking
1
burnout
1
co-production
1
customer participation quality
1
customer participation variation
1
customer service
1
dark side
1
experiences
1
intercultural service encounters
1
negative feelings
1
role stress
1
self service technologies
1
service co-development
1
stereotypes
1
value co-creation
1
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English
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Agrawal, Amit Kumar
1
Auh, Seigyoung
1
Bhoyar, Pravin Kumar
1
Blut, Markus
1
Bourdin, David
1
Davvetas, Vasileios
1
Divekar, Rajiv
1
Heirati, Nima
1
Mengüç, Bülent
1
Nagendra, Asha
1
Schoefer, Klaus
1
Sichtmann, Christina
1
Wang, Fatima
1
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International journal of business information systems : IJBIS
Journal of service research
Journal of business research : JBR
7
Journal of retailing and consumer services
7
The journal of services marketing
6
Journal of service research : JSR
4
The service industries journal
4
Journal of service management
3
Journal of service theory and practice
3
Service business
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Marketing letters : a journal of research in marketing
2
Tourism management : research, policies, practice
2
Asia Pacific business review
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Economies : open access journal
1
European journal of marketing
1
European management journal
1
Industry and innovation
1
International journal of bank marketing
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Inventi impact: retailing & consumer services
1
Journal of business ethics : JOBE
1
Journal of business market management : JBM
1
Journal of economic development
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of marketing research
1
Journal of promotion management : innovations in planning and applied research
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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1
The influence of employee accent on
customer
participation
in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
2
Customer
participation
variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
3
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
4
An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar
;
Nagendra, Asha
;
Divekar, Rajiv
; …
- In:
International journal of business information systems : …
29
(
2018
)
2
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
Saved in:
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