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~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Service quality"
~subject:"Theory"
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Service quality
Theory
Quality management
28
Qualitätsmanagement
28
Dienstleistungsqualität
13
service quality
10
Customer satisfaction
7
Kundenzufriedenheit
7
Software
6
Business process management
5
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information quality
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system quality
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information systems
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Abdel-Razek, Refaat H.
1
Agarwal, Rajesh
1
Aggarwal, Himanshu
1
Al-Debei, Mutaz M.
1
Al-Lozi, Enas
1
Budi, Nur Fitriah Ayuning
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Madhuri, K. Lakshmi
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Mokashi, Uma Mohan
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Rocha, Álvaro
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Rotinsulu, Yan Yonathan
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Sahi, Geetanjali
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Santa, Ricardo
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International journal of business information systems : IJBIS
International journal of production research
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
100
International journal of productivity and quality management : IJPQM
93
International journal of quality & reliability management
81
The TQM journal : the international review of organizational improvement
68
Quality management journal : QMJ
51
International journal of production economics
48
Total quality management & business excellence
48
European journal of operational research : EJOR
42
Europäische Hochschulschriften / 5
38
International journal of quality and service sciences
33
International journal of services and operations management
30
Gabler Edition Wissenschaft
26
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
21
Benchmarking : an international journal ; BIJ
19
International journal of hospitality management
19
Journal of health organization and management
19
Health care management review : HCM review
17
Journal of retailing and consumer services
17
International journal of six sigma and competitive advantage : IJSSCA
16
Cogent business & management
15
Amfiteatru economic : an economic and business research periodical
14
European research studies
14
Journal of air transport management
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Managing service quality : MSQ ; an international journal
14
European journal of industrial engineering : EJIE
13
International journal of contemporary hospitality management
13
Product reliability, maintainability, and supportability handbook
13
Service business
12
The service industries journal
12
Business process management journal
11
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
SpringerLink / Bücher
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
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ECONIS (ZBW)
13
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1
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
Saved in:
2
Factors to measure the cloud service quality : a review
Dhingra, Sanjay
;
Agarwal, Rajesh
- In:
International journal of business information systems : …
41
(
2022
)
3
,
pp. 289-321
Persistent link: https://www.econbiz.de/10013460316
Saved in:
3
The impact of the quality of the service from IS/IT departments on the improvement of operational performance : the point of view of users of technological innovations
Santa, Ricardo
;
Ferrer, Mario
;
Jørsfeldt, Liliyana Makarova
- In:
International journal of business information systems : …
28
(
2018
)
2
,
pp. 125-146
Persistent link: https://www.econbiz.de/10011882756
Saved in:
4
Citizen centric assessment framework for e-governance services quality
Singh, Vinay
;
Singh, Garima
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011849238
Saved in:
5
A triangular perception of scope creep influencing the project success
Madhuri, K. Lakshmi
;
Suma, V.
;
Mokashi, Uma Mohan
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10011849245
Saved in:
6
Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of business information systems : …
27
(
2018
)
2
,
pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
Saved in:
7
Software as a service quality factors evaluation using analytic hierarchy process
Sucahyo, Yudho Giri
;
Rotinsulu, Yan Yonathan
; …
- In:
International journal of business information systems : …
24
(
2017
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10011719026
Saved in:
8
Determinants of the information systems effectiveness at the Ministry of Communications : Kuwait
Khalil, Omar
;
Ghanim, Haitham G.
;
Abdel-Razek, Refaat H.
- In:
International journal of business information systems : …
23
(
2016
)
4
,
pp. 406-431
Persistent link: https://www.econbiz.de/10011637537
Saved in:
9
Exploring factors affecting service quality of ERP on cloud : a revelatory case study
Chauhan, Sumedha
;
Jaiswal, MP
- In:
International journal of business information systems : …
19
(
2015
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10011326747
Saved in:
10
Investigating knowledge sharing behaviour on virtual community members : integration of technological individual and contextual factors
Hidayanto, Achmad Nizar
;
Limupa, Arieffender
;
Junus, …
- In:
International journal of business information systems : …
19
(
2015
)
2
,
pp. 180-204
Persistent link: https://www.econbiz.de/10011326842
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