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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Kim, Kyungmin"
~person:"Wei, Wei"
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Beschwerdemanagement
4
Complaint management
4
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3
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Service quality
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Airbnb
1
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Customer satisfaction
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Kim, Kyungmin
Wei, Wei
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
6
Donoghue, Suné
3
Miao, Li
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Sparks, Beverley
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Kim, Heewon
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Kim, Hyunsu
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Kim, Taegoo
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Lee, Gyehee
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International journal of consumer studies
International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality marketing & management
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ECONIS (ZBW)
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Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
2
Error management at different organizational levels : frontline, manager, and company
Guchait, Priyanko
;
Kim, Kyungmin
;
Namasivayam, Karthik
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10009406156
Saved in:
3
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
4
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
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