Error management at different organizational levels : frontline, manager, and company
Year of publication: |
2012
|
---|---|
Authors: | Guchait, Priyanko ; Kim, Kyungmin ; Namasivayam, Karthik |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 1, p. 12-22
|
Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
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