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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of service research"
~person:"Hartono, Markus"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
emotions
Dienstleistungsqualität
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Kansei Engineering
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Kundenzufriedenheit
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QFD
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Hartono, Markus
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International journal of consumer studies
International journal of services, economics and management
Journal of service research
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus
;
Tan, Kay Chuan
;
Peacock, John Brian
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
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