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~isPartOf:"International journal of consumer studies"
~isPartOf:"Journal of service management"
~source:"econis"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"purchase"
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Customer service
39
Kundenservice
39
Consumer behaviour
35
Konsumentenverhalten
35
Dienstleistungsqualität
29
Service quality
29
Customer satisfaction
19
Kundenzufriedenheit
19
Beziehungsmarketing
14
Relationship marketing
14
Robot
10
Roboter
10
Dienstleistungssektor
9
Service industry
9
Dienstleistung
8
Services
8
purchase intention
8
Arbeitsverhalten
5
Beschwerdemanagement
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Complaint management
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Einzelhandel
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Emotion
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Retail trade
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Service robots
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Work behaviour
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Service encounter
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Werbung
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purchase intentions
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Article
69
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Aufsatz in Zeitschrift
Article in journal
69
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English
69
Author
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Edvardsson, Bo
2
Erasmus, Alet C.
2
Kunz, Werner H.
2
Molina, Arturo
2
Paluch, Stefanie
2
Riel, Allard C. R. van
2
Tronvoll, Bård
2
Amelia, Amelia
1
Apostolopoulos, Constantine
1
Aranda, Evangelina
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Chih, Wen-Hai
1
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1
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Choong, Kwai Fatt
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1
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1
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1
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1
Diaz, Isabel Maria Rosa
1
Dick, Rolf van
1
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1
Do, Khoa The
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International journal of consumer studies
Journal of service management
Journal of retailing and consumer services
294
Journal of business research : JBR
196
International journal of hospitality management
98
The journal of services marketing
80
Psychology & marketing
74
Cogent business & management
68
Asia Pacific journal of marketing and logistics
57
The service industries journal
47
Journal of consumer research : JCR ; an interdisciplinary bimonthly
40
Journal of international consumer marketing
40
Journal of consumer behaviour : an international research review
39
Journal of service research : JSR
38
Journal of the Academy of Marketing Science
38
Journal of retailing
36
Journal of marketing communications
35
Journal of Islamic marketing
33
International journal of contemporary hospitality management
31
Technological forecasting & social change : an international journal
31
International journal of electronic marketing and retailing : IJEMR
30
International journal of internet marketing and advertising : IJIMA
30
Marketing intelligence & planning
28
International journal of production economics
27
Journal of hospitality marketing & management
27
Management science : journal of the Institute for Operations Research and the Management Sciences
27
Marketing letters : a journal of research in marketing
27
Journal of Asian finance, economics and business : JAFEB
26
Services marketing quarterly
26
International journal of retail & distribution management
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of promotion management : innovations in planning and applied research
25
The journal of product & brand management
25
Young consumers : insight and ideas for responsible marketers
25
Journal of service research
24
Tourism management : research, policies, practice
24
International journal of services and operations management
23
The international review of retail, distribution and consumer research
23
Journal of air transport management
22
Journal of internet commerce
22
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ECONIS (ZBW)
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69
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1
Influencer endorsement posts and their effects on advertising attitudes and
purchase
intentions
Herrando, Carolina
;
Martín de Hoyos, María José
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2288-2299
Persistent link: https://www.econbiz.de/10013412140
Saved in:
2
The role of intangible attributes of luxury brands for signalling status : a systematic literature review
Fuentes, Humberto
;
Vera, Jorge
;
Kolbe, Diana
- In:
International journal of consumer studies
47
(
2023
)
6
,
pp. 2747-2766
Persistent link: https://www.econbiz.de/10014427398
Saved in:
3
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
4
How do social media influencers inspire consumers'
purchase
decisions? : the mediating role of parasocial relationships
Ashraf, Arif
;
Hameed, Irfan
;
Saeed, S. Amir
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1416-1433
Persistent link: https://www.econbiz.de/10014326010
Saved in:
5
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Impact of advertising puffery on
purchase
intention and brand loyalty of young adults
Punjani, Krunal K.
;
Ravi Kumar, V. V.
;
Mahadevan, Kala
- In:
International journal of consumer studies
48
(
2024
)
3
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014531730
Saved in:
9
The influence of perceived risk on
purchase
intention in e-commerce : systematic review and research agenda
Phamthi, Van Anh
;
Nagy, Ákos
;
Ngo, Trung Minh
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014576032
Saved in:
10
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
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