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~isPartOf:"International journal of consumer studies"
~source:"econis"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Consumer behaviour
30
Konsumentenverhalten
30
Customer service
10
Kundenservice
10
Beziehungsmarketing
8
Relationship marketing
8
Service quality
8
purchase intention
8
Customer satisfaction
7
Kundenzufriedenheit
7
Advertising
4
Internet marketing
4
Online retailing
4
Online-Handel
4
Online-Marketing
4
Social Web
4
Social web
4
Werbung
4
purchase intentions
4
Advertising effects
3
Brand image
3
Brand management
3
Confidence
3
E-commerce
3
Electronic Commerce
3
Fashion
3
Kauf
3
Markenführung
3
Markenimage
3
Mode
3
Purchase
3
Vertrauen
3
Viral marketing
3
Virales Marketing
3
Werbewirkung
3
customer service
3
Bekleidung
2
Bekleidungsindustrie
2
Beschwerdemanagement
2
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5
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Article
8
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
8
Language
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English
8
Author
All
Erasmus, Alet C.
2
Ali, Ayaz
1
Ali, Fayaz
1
Bilgihan, Anil
1
Butt, Asad Hassan
1
Chih, Wen-Hai
1
Farah, Maya F.
1
Gothan, Alida
1
Grabowski, Andrea
1
Honora, Andreawan
1
Ikuma, Laura H.
1
Kanso, Jana
1
Li, Yi
1
Menidjel, Choukri
1
Nahmens, Isabelina
1
Ortiz, Jaime
1
Ramadan, Zahy
1
Tauni, Muhammad Zubair
1
Wang, Chongli
1
Yuan, Jingbo
1
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Published in...
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International journal of consumer studies
Journal of retailing and consumer services
66
International journal of hospitality management
59
The journal of services marketing
56
Journal of business research : JBR
42
Journal of service management
22
International journal of contemporary hospitality management
20
Journal of service research
20
Journal of service research : JSR
17
The service industries journal
17
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
13
Journal of air transport management
12
International journal of services and operations management
11
Psychology & marketing
11
Service business
11
Cogent business & management
10
Journal of the Academy of Marketing Science
10
International journal of services, economics and management
9
Journal of service theory and practice : JSTP
9
The TQM journal : the international review of organizational improvement
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Tourism management : research, policies, practice
9
International journal of business and economics
8
International journal of quality and service sciences
8
Journal of travel and tourism marketing
8
Managing service quality : MSQ ; an international journal
8
Asia Pacific journal of marketing and logistics
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Marketing letters : a journal of research in marketing
7
The Cornell hospitality quarterly
7
European journal of marketing
6
European journal of marketing : EJM
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of retailing
6
Marketing intelligence & planning
6
Australasian marketing journal
5
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ECONIS (ZBW)
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1
Impulsive buying in buyer-seller service encounters
Ali, Fayaz
;
Tauni, Muhammad Zubair
;
Butt, Asad Hassan
; …
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014576031
Saved in:
2
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
3
Effect of customer's perception on service robot acceptance
Li, Yi
;
Wang, Chongli
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
Saved in:
4
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
5
The determinants of retail customers'
purchase
intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
6
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
7
Discovering the variables that influence new home-buyer service satisfaction
Nahmens, Isabelina
;
Ikuma, Laura H.
- In:
International journal of consumer studies
33
(
2009
)
5
,
pp. 581-590
Persistent link: https://www.econbiz.de/10003885812
Saved in:
8
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
Saved in:
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