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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Adler, Howard"
~person:"Butcher, Ken"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
3
Dienstleistungsqualität
3
Service quality
3
Analysis of variance
1
China
1
Consumer behaviour
1
Customer satisfaction
1
Gastgewerbe
1
Hospitality industry
1
Hotel industry
1
Hotellerie
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
National culture
1
Nationalkultur
1
Service failure
1
Social behaviour
1
Social relations
1
Soziale Beziehungen
1
Soziales Verhalten
1
USA
1
United States
1
Varianzanalyse
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cultural familiarity
1
customer satisfaction
1
severity
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tolerance
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Adler, Howard
Butcher, Ken
Jang, Soocheong
9
Mattila, Anna S.
9
Guchait, Priyanko
7
Sparks, Beverley
5
Miao, Li
4
Huey Chern Boo
3
Kim, Kyungmin
3
MacQuilken, Lisa
3
Ro, Heejung
3
Sreejesh, S.
3
Baker, Melissa A.
2
Cai, Ruiying
2
Ekiz, Erdogan H.
2
Fan, Alei
2
Hanks, Lydia
2
Hwang, Yoo Hee
2
Khoo-Lattimore, Catheryn
2
Kim, Heewon
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Taegoo
2
Koc, Erdogan
2
Lee, Gyehee
2
Lee, Lindsey
2
Luo, Anqi
2
Madera, Juan M.
2
Magnini, Vincent P.
2
Meng, Fang
2
Poh Theng Loo
2
Robertson, Nichola
2
Sharifi, Seyed Shahin
2
So, Kevin Kam Fung
2
Taheri, Babak
2
Wang, Xingyu
2
Weber, Karin
2
Wei, Wei
2
Wu, Luorong
2
Yang, Wan
2
Abu Farha, Allam K.
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality marketing & management
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ECONIS (ZBW)
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1
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
2
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
3
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
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