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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Social Indicators Research"
~isPartOf:"Working paper"
~source:"econis"
~subject:"Complaint management"
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Search: subject:"Satisfaction"
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| 6 applied filters
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Subject
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Complaint management
Customer satisfaction
504
Kundenzufriedenheit
504
Arbeitszufriedenheit
332
Job satisfaction
332
Dienstleistungsqualität
324
Service quality
324
Hotel industry
293
Hotellerie
293
Consumer behaviour
273
Konsumentenverhalten
273
Beziehungsmarketing
201
Relationship marketing
201
Satisfaction
167
Gastronomie
135
Restaurant industry
135
Tourism employees
130
Tourismusberufe
130
Employee retention
118
Mitarbeiterbindung
118
Zufriedenheit
112
Arbeitsverhalten
107
Work behaviour
107
Emotion
101
Hospitality industry
75
Arbeitskräfte
72
Gastgewerbe
72
Workforce
72
Hospital
67
Krankenhaus
67
Customer service
62
Kundenservice
62
Leistungsmotivation
61
Work motivation
61
Lebensqualität
59
Quality of life
59
Arbeitsmobilität
56
Labour mobility
56
Beschwerdemanagement
49
Coronavirus
49
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31
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Article
49
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Article in journal
49
Aufsatz in Zeitschrift
49
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English
49
Author
All
Guchait, Priyanko
7
Jang, Soocheong
6
Mattila, Anna S.
3
Huey Chern Boo
2
Kim, Heewon
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Lee, Lindsey
2
Madera, Juan M.
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Wang, Xingyu
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Cvelbar, Ljubica Knežević
1
Dawson, Mary
1
Do The Khoa
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Fu, Xiaoxiao
1
Gannon, Martin
1
Gao, Yixing
1
Geng, Ruoqi
1
Gip, Huy
1
Gong, Jin-Hong
1
Guan, Xin-Hua
1
Guo, Xiaoshu
1
Ha, Jooyeon
1
Hanks, Lydia
1
Ho, Ting Hin
1
Hong, Zhisheng
1
Hsu, Cathy H. C.
1
Huang, Yinghua
1
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Published in...
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International journal of contemporary hospitality management
International journal of hospitality management
Social Indicators Research
Working paper
Journal of business research : JBR
45
Journal of retailing and consumer services
33
The journal of services marketing
28
Journal of hospitality marketing & management
20
Service business
18
Journal of service research : JSR
16
The service industries journal
14
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
9
Journal of air transport management
8
Journal of service theory and practice
8
Services marketing quarterly
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
Cogent business & management
5
Journal of consumer behaviour : an international research review
5
Journal of service research
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of travel and tourism marketing
4
SpringerLink / Bücher
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
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ECONIS (ZBW)
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49
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date (oldest first)
1
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
Listen to their heart : why does active listening enhance customer
satisfaction
after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
6
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
7
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
8
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
9
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
10
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
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