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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Adler, Howard"
~person:"Butcher, Ken"
~person:"So, Kevin Kam Fung"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
4
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
2
Gastgewerbe
2
Hospitality
2
Hospitality industry
2
Kundenzufriedenheit
2
Service failure
2
Service recovery
2
Airbnb
1
Analysis of variance
1
Beziehungsmarketing
1
Bibliomentric analysis
1
Bibliometrics
1
Bibliometrie
1
Brand familiarity
1
China
1
Consumer behaviour
1
Customer service
1
Hospital
1
Konsumentenverhalten
1
Krankenhaus
1
Kundenservice
1
Mobile communications
1
Mobilkommunikation
1
National culture
1
Nationalkultur
1
Relationship marketing
1
Social behaviour
1
Social relations
1
Soziale Beziehungen
1
Soziales Verhalten
1
Systematic review
1
Tourism
1
Tourism industry
1
Tourism research
1
Tourismus
1
Tourismusforschung
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Adler, Howard
Butcher, Ken
So, Kevin Kam Fung
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
6
Miao, Li
3
Sparks, Beverley
3
Huey Chern Boo
2
Kim, Heewon
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Kyungmin
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
2
Meng, Fang
2
Ro, Heejung
2
Sreejesh, S.
2
Taheri, Babak
2
Wang, Xingyu
2
Weber, Karin
2
Wei, Wei
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Ali, Faizan
1
Alnawas, Ibrahim
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
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Au, Norman
1
Baker, Melissa A.
1
Bradley, Graham L.
1
Cai, Liping A.
1
Cai, Ruiying
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
4
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
4
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
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