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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Butcher, Ken"
~subject:"Complaint management"
~subject:"Gastronomie"
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality marketing & management
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Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
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