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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Sparks, Beverley"
~subject:"Complaint management"
~subject:"Gastronomie"
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Complaint management
Gastronomie
Beschwerdemanagement
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China
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Consumer behaviour
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Dienstleistungsqualität
2
Konsumentenverhalten
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Service quality
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Acculturation
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Beziehungsmarketing
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Chinese consumers
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Customer complaints
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E-WOM
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Gastgewerbe
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Hospitality industry
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Internet marketing
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Kundenzufriedenheit
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National culture
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Online retailing
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Online reviews
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Online-Handel
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Online-Marketing
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Restaurant industry
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Service failure
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Social Web
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Social behaviour
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Social web
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Sparks, Beverley
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
6
Miao, Li
3
Huey Chern Boo
2
Kim, Heewon
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Kim, Hyunsu
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Kim, Jong-hyeong
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Kim, Kyungmin
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Lee, Gyehee
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Lee, Lindsey
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Luo, Anqi
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Madera, Juan M.
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Magnini, Vincent P.
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Meng, Fang
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Ro, Heejung
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So, Kevin Kam Fung
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Sreejesh, S.
2
Taheri, Babak
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Wang, Xingyu
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Weber, Karin
2
Wei, Wei
2
Abu Farha, Allam K.
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Adler, Howard
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Aguilar-Rojas, Oscar
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Akarsu, Tugra Nazlil
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality marketing & management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of travel and tourism marketing
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The journal of services marketing
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ECONIS (ZBW)
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The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
2
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
3
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
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