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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~subject:"Dienstleistungssektor"
~subject:"Relationship marketing"
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Dienstleistungssektor
Relationship marketing
Services marketing
19
Dienstleistungsmarketing
17
Dienstleistungsqualität
9
Service quality
9
Beziehungsmarketing
8
Consumer behaviour
6
Konsumentenverhalten
6
Service industry
5
Customer satisfaction
4
Dienstleistung
4
Kundenzufriedenheit
4
Services
4
Betriebliche Wertschöpfung
3
Brand management
3
Customer service
3
Gastgewerbe
3
Hospitality industry
3
Hotel industry
3
Hotellerie
3
Markenführung
3
Service-Dominant Logic
3
Service-dominant logic
3
Tourism industry
3
Tourismuswirtschaft
3
Value creation
3
Brand growth
2
Customer integration
2
Dynamic multivariate panel model
2
Experience marketing
2
Hospital
2
Krankenhaus
2
Kundenintegration
2
Kundenservice
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Service branding
2
Service innovation
2
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10
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English
10
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Dev, Chekitan S.
2
Huang, Ming-Hui
2
Anaya, Gerardo Joel
1
Cai, Ruiying
1
Chan, Eric S. W.
1
Chathoth, Prakash K.
1
Chi, Christina Geng-qing
1
Gummesson, Evert
1
Gursoy, Dogan
1
Harrington, Robert J.
1
Hon, Alice H. Y.
1
Laer, Tom van
1
Lai, John
1
Lui, Steven S.
1
Lusch, Robert F.
1
Nezami, Mehdi
1
Palmatier, Robert W.
1
Ruyter, Ko de
1
Ungson, Gerardo R.
1
Vargo, Stephen L.
1
Wen, Biyan
1
Worm, Stefan
1
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Published in...
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International journal of contemporary hospitality management
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
The journal of services marketing
28
Journal of retailing and consumer services
12
Services marketing quarterly
12
Journal of service management
11
Journal of service research : JSR
11
SpringerLink / Bücher
9
European journal of marketing : EJM
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business research : JBR
7
Journal of the Academy of Marketing Science
7
Kundenbeziehungen im Dienstleistungsbereich
7
The service industries journal
7
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Basler Schriften zum Marketing
5
Fokus Dienstleistungsmarketing
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Dienstleistungsmarken : Forum Dienstleistungsmanagement
4
European journal of marketing
4
International journal of quality and service sciences
4
Journal of service research
4
Managing consumer services : factory or theater?
4
Marketing theory
4
The international journal of bank marketing : IJBM
4
The journal of business & industrial marketing
4
Advances in services marketing
3
Edward Elgar E-Book Archive
3
Gabler Edition Wissenschaft
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
3
Managing service quality : MSQ ; an international journal
3
South Asian journal of management : SAJM
3
Tourism management : research, policies, practice
3
A Research Agenda for Service Marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
2
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ECONIS (ZBW)
10
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1
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10
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10
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date (oldest first)
1
Disentangling the effect of services on B2B firm value : trade-offs of sales, profits, and earnings volatility
Nezami, Mehdi
;
Worm, Stefan
;
Palmatier, Robert W.
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10011882547
Saved in:
2
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
3
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
4
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
5
Service-dominant logic 2025
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
International journal of research in marketing : IJRM ; …
34
(
2017
)
1
,
pp. 46-67
Persistent link: https://www.econbiz.de/10011671917
Saved in:
6
Co-creation and higher order customer engagement in hospitality and tourism services : a critical review
Chathoth, Prakash K.
;
Ungson, Gerardo R.
;
Harrington, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 222-245
Persistent link: https://www.econbiz.de/10011459755
Saved in:
7
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
8
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
9
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
10
In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van
;
Ruyter, Ko de
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
Saved in:
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