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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Kundenzufriedenheit
Consumer behaviour
413
Konsumentenverhalten
412
Beziehungsmarketing
141
Relationship marketing
141
Customer satisfaction
138
Dienstleistungsqualität
134
Service quality
134
Gastronomie
78
Restaurant industry
78
Hotel industry
73
Hotellerie
73
Brand management
48
Markenführung
48
Viral marketing
43
Virales Marketing
43
Emotion
38
Brand image
35
Markenimage
35
Social Web
33
Social web
33
Internet marketing
32
Online-Marketing
32
Holiday behaviour
30
Urlaubsverhalten
30
Online retailing
29
Online-Handel
29
Coronavirus
24
Beschwerdemanagement
23
Complaint management
23
Confidence
23
Vertrauen
23
Brand
22
Customer service
22
Kundenservice
22
Markenartikel
20
Tourism
20
USA
20
Customer integration
19
Dienstleistungssektor
19
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85
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Article
138
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138
Aufsatz in Zeitschrift
138
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English
138
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Han, Heesup
6
Aksoy, Lerzan
5
Wu, Luorong
4
Buoye, Alexander
3
Jang, Soocheong
3
Keiningham, Timothy
3
Sparks, Beverley
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Bloemer, Johanna M.
2
Bujisic, Milos
2
Cooil, Bruce
2
Fong, Lawrence Hoc Nang
2
Hillebrand, Bas
2
Hwang, Johye
2
Jani, Dev
2
Jeong, Miyoung
2
Joosten, Herm
2
Kandampully, Jay
2
Kim, Soyeon
2
Kwun, David J.
2
Lariviere, Bart
2
Liu, Matthew Tingchi
2
Malthouse, Edward C.
2
Parsa, H. G.
2
Rubio Benito, Natalia
2
Ryu, Kisang
2
Slevitch, Lisa
2
So, Amy Siu Ian
2
Swanson, Scott R.
2
Wirtz, Jochen
2
Wong, IpKin Anthony
2
Abu Bakar Sade
1
Abu Farha, Allam K.
1
Abu-ElSamen, Amjad A.
1
Ai, Chi-Han
1
Akroush, Mamoun N.
1
Al Khateeb, Amr
1
Albayrak, Tahir
1
Albrecht, Carmen-Maria
1
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International journal of contemporary hospitality management
International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
138
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1
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138
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
6
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
7
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
8
Exploring the impact of social media platform image on hotel customers' visit intention
Ho, Juei-Ling
;
Chen, Kuan-Ying
;
Wang, Lan-Hsun
;
Yeh, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4206-4226
Persistent link: https://www.econbiz.de/10013413353
Saved in:
9
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
10
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
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