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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of advertising research"
~person:"Bharwani, Sonia"
~person:"Bonn, Mark Andrew"
~source:"econis"
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Dienstleistungsqualität
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Emotion
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Emotional intelligence
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Intelligence
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Intelligenz
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Service quality
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Tourism employees
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Tourismusberufe
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Krankenhaus
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Occupational qualification
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Organizational behaviour
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Bharwani, Sonia
Bonn, Mark Andrew
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International journal of contemporary hospitality management
Journal of advertising research
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ECONIS (ZBW)
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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
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