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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Justice"
~subject:"Restaurant industry"
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Search: subject_exact:"Reklamation"
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Justice
Restaurant industry
Beschwerdemanagement
38
Complaint management
38
Dienstleistungsqualität
29
Service quality
29
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
18
Relationship marketing
18
Customer service
9
Emotion
9
Kundenservice
9
Service recovery
8
Gastronomie
6
Viral marketing
6
Virales Marketing
6
Gastgewerbe
5
Hospitality industry
5
Hotel industry
5
Hotellerie
5
service recovery
5
China
4
Mobile communications
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Mobilkommunikation
4
Service failure
4
USA
4
United States
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Arbeitszufriedenheit
3
Gerechtigkeit
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Internet marketing
3
Job satisfaction
3
Online retailing
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Online-Handel
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Online-Marketing
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Service failures
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Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Chan, Hubert C. Y.
1
Grégoire, Yany
1
Jang, Soocheong
1
Joireman, Jeffrey
1
Jovanovic, Verka
1
Kim, Jong-Hyeong
1
Kim, Taegoo
1
Lee, Gyehee
1
Legoux, Renaud
1
MacQuilken, Lisa
1
Ngai, Eric W. T.
1
Parsa, H. G.
1
Radanielina-Hita, Marie-Louise
1
Robertson, Nichola
1
Rotman, Jeffrey D.
1
Siu, Noel Yee-Man
1
Sparks, Beverley
1
Sukhu, Anupama
1
Tripp, Thomas M.
1
Weber, Karin
1
Yau, Cheuk-Ying Jackie
1
Yoo, Joanne Jung-eun
1
Zhang, Tracy Jun-Fheng
1
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International journal of contemporary hospitality management
Journal of business ethics : JOBE
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
11
Journal of hospitality marketing & management
11
Journal of retailing and consumer services
10
Service business
5
Journal of business research : JBR
4
The journal of services marketing
4
Managing service quality : MSQ ; an international journal
3
The service industries journal
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
Cogent business & management
2
European journal of marketing : EJM
2
International journal of physical distribution and logistics management
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Psychology & marketing
2
Quality management journal : QMJ
2
Services marketing quarterly
2
Administrative Sciences : open access journal
1
Asia-Pacific journal of business administration
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Chinese management studies : CMS
1
Colombo business journal : international journal of theory & practice
1
Cornell hospitality quarterly : CQ
1
Die Betriebswirtschaft : DBW
1
European journal of international management : EJIM
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Gabler Research
1
Global business review
1
Global journal of business research : GJBR
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Ilmenauer Schriften zur Betriebswirtschaftslehre
1
International business and economics research journal
1
International journal of business governance and ethics : IJBGE
1
International journal of consumer studies
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
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ECONIS (ZBW)
8
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1
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8
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8
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date (oldest first)
1
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
2
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
3
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
4
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
5
The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-Fheng
;
Yau, …
- In:
Journal of business ethics : JOBE
114
(
2013
)
4
,
pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
Saved in:
6
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
Saved in:
7
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
8
What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.
;
Ngai, Eric W. T.
- In:
Journal of business ethics : JOBE
91
(
2010
),
pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
Saved in:
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