What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Hubert C. Y. Chan; E. W. T. Ngai
| Year of publication: |
2010
|
|---|---|
| Authors: | Chan, Hubert C. Y. ; Ngai, Eric W. T. |
| Published in: |
Journal of business ethics : JOBE. - Dordrecht : Springer, ISSN 0167-4544, ZDB-ID 868017-6. - Vol. 91.2010, Supp.1, p. 73-110
|
| Subject: | Telekommunikationssektor | Telecommunications industry | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Theorie | Theory | Hongkong | Hong Kong |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008698306