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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Gallan, Andrew S."
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Beschwerdemanagement
Complaint management
Customer satisfaction
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Service quality
3
Well-being
3
Consumer behaviour
2
Dienstleistungssektor
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Hospital
2
Konsumentenverhalten
2
Krankenhaus
2
Nachhaltige Entwicklung
2
Patienten
2
Patients
2
Satisfaction
2
Service industry
2
Sustainable development
2
Transformative service research
2
Zufriedenheit
2
Beziehungsmarketing
1
Community well-being
1
Customer experience
1
Customer journey
1
Dienstleistung
1
Emotion
1
Emotions
1
Hospitality services
1
Interdisciplinary research
1
Interdisziplinäre Forschung
1
Lebensqualität
1
Lebensstandard
1
Organisatorischer Wandel
1
Organizational capabilities
1
Organizational change
1
Patient ecosystem management
1
Patient experience
1
Patient experiences
1
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English
4
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Gallan, Andrew S.
Han, Heesup
10
Prayag, Girish
7
Prentice, Catherine
7
Wong, IpKin Anthony
7
Chebat, Jean-Charles
6
Balaji, M. S.
5
Bilgihan, Anil
5
Gustafsson, Anders
5
Jang, Soocheong
5
Jeong, Miyoung
5
Baloglu, Seyhmus
4
Barnes, Donald C.
4
Cobanoglu, Cihan
4
Fong, Lawrence Hoc Nang
4
Gursoy, Dogan
4
Kim, Mi Ran
4
Martin, Drew
4
Oh, Haemoon
4
Qu, Hailin
4
Tanford, Sarah
4
Torres, Edwin N.
4
Wu, Luorong
4
Ali, Faizan
3
Alnawas, Ibrahim
3
Baker, Melissa A.
3
Bujisic, Milos
3
Cai, Ruiying
3
Chua, Bee-Lia
3
Collier, Joel E.
3
Cranage, David A.
3
De Keyser, Arne
3
DiPietro, Robin B.
3
Goh, Ben
3
Gregory, Amy M.
3
Ha, Hong Youl
3
Krishen, Anjala S.
3
Ladhari, Riadh
3
Lee, Jin-soo
3
Lehto, Xinran Y.
3
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International journal of contemporary hospitality management
Journal of business research : JBR
Journal of hospitality marketing & management
Journal of the Academy of Marketing Science
1
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All
ECONIS (ZBW)
4
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1
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
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