Transformative service research : an agenda for the future
Year of publication: |
2013
|
---|---|
Authors: | Anderson, Laurel ; Ostrom, Amy L. ; Corus, Canan ; Fisk, Raymond P. ; Gallan, Andrew S. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 66.2013, 8, p. 1203-1210
|
Subject: | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Nachhaltige Entwicklung | Sustainable development | Konsumentenverhalten | Consumer behaviour | Interdisziplinäre Forschung | Interdisciplinary research |
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