//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research : JSR"
~person:"Alamanos, Eleftherios"
~person:"Baker, Melissa A."
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer satisfaction"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Complaint management
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Consumer behaviour
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Service quality
2
Arbeitsverhalten
1
Co-creation
1
Content analysis
1
Customer citizenship behavior
1
Customer experience management
1
Customer integration
1
Customer journey
1
Customer response
1
Customer service
1
Employee extra-role behavior
1
Ethiopia
1
Experience economy
1
Experiment
1
Indebtedness
1
Kundenintegration
1
Kundenservice
1
Other customer service recovery
1
S-O-R
1
Service satisfaction, failure, and recovery
1
Social Web
1
Social web
1
Topic modeling
1
Tourism
1
Tourism industry
1
Tourismus
1
Tourismuswirtschaft
1
Virtual experience
1
Virtual organization
1
Virtual reality
1
Virtual servicescape
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Alamanos, Eleftherios
Baker, Melissa A.
Balaji, M. S.
3
Chebat, Jean-Charles
3
Gelbrich, Katja
3
Grégoire, Yany
3
Gäthke, Jana
3
Van Vaerenbergh, Yves
3
Huang, Minxue
2
Hutzinger, Clemens
2
Jang, Soocheong
2
Krishnan, Balaji C.
2
Larivière, Bart
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Tsang, Alex S. L.
2
Vermeir, Iris
2
Weitzl, Wolfgang
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Abu Farha, Allam K.
1
Aghazadeh, Hashem
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Alatalo, Sari
1
Albrecht, Arne Keno
1
Ali, Faizan
1
Alnawas, Ibrahim
1
Armirotto, Vincent
1
Arsenovic, Jasenko
1
Azemi, Yllka
1
Bacile, Todd J.
1
Baliga, Ashwin J.
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bian, Xuemei
1
Biraglia, Alessandro
1
Borges, Adilson
1
Brady, Michael K.
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Journal of business research : JBR
Journal of service research : JSR
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
The Cornell hospitality quarterly
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Going on a journey : a review of the customer journey literature
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of business research : JBR
125
(
2021
),
pp. 336-353
Persistent link: https://www.econbiz.de/10012494106
Saved in:
2
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->