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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~person:"Chebat, Jean-Charles"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Beschwerdemanagement
Complaint management
Customer satisfaction
Kundenzufriedenheit
6
Emotion
3
Dienstleistungsqualität
2
Einkaufszentrum
2
Ladengestaltung
2
Service quality
2
Shopping center
2
Store design
2
Appraisal Theory of Emotions
1
Consumer behaviour
1
Einzelhandel
1
Forschung
1
Gender studies
1
Geschlechterforschung
1
International marketing
1
Internationales Marketing
1
Inward and outward negative emotions
1
Konsumentenverhalten
1
Kundenbindungsprogramm
1
Lebensqualität
1
Lieferantenmanagement
1
Loyalty
1
Loyalty program
1
Personality psychology
1
Persönlichkeitspsychologie
1
Quality of life
1
Research
1
Retail trade
1
Revenge
1
Service failure and recovery
1
Supplier relationship management
1
Switching behaviour
1
Switching costs
1
Wechselverhalten
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6
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6
Collection of articles of several authors
1
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1
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English
6
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Chebat, Jean-Charles
Han, Heesup
6
Balaji, M. S.
5
Gustafsson, Anders
5
Jeong, Miyoung
5
Prentice, Catherine
5
Wong, IpKin Anthony
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Jang, Soocheong
4
Martin, Drew
4
Oh, Haemoon
4
Prayag, Girish
4
Collier, Joel E.
3
De Keyser, Arne
3
Fong, Lawrence Hoc Nang
3
Gursoy, Dogan
3
Krishen, Anjala S.
3
Ladhari, Riadh
3
Lee, Jin-soo
3
McColl-Kennedy, Janet R.
3
Su, LuJun
3
Swanson, Scott R.
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Wu, Luorong
3
Akarsu, Tugra Nazlil
2
Alden, Dana
2
Ali, Faizan
2
Alnawas, Ibrahim
2
Babin, Barry J.
2
Baker, Melissa A.
2
Baker, Thomas L.
2
Baloglu, Seyhmus
2
Beitelspacher, Lauren Skinner
2
Bilgihan, Anil
2
Bujisic, Milos
2
Cai, Ruiying
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
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International journal of contemporary hospitality management
Journal of business research : JBR
Journal of retailing and consumer services
2
International journal of quality and service sciences
1
Review of marketing science
1
Sensory marketing : research on the sensuality of products
1
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ECONIS (ZBW)
6
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1
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
2
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
3
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
4
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
5
Special issue : Special section on retailing research
Chebat, Jean-Charles
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003736734
Saved in:
6
The role of gender and work status in shopping center patronage
Raajpoot, Nusser A.
;
Sharma, Arun
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 825-833
Persistent link: https://www.econbiz.de/10003736756
Saved in:
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