Consumer revenge behavior : a cross-cultural perspective
Year of publication: |
2009
|
---|---|
Authors: | Zourrig, Haithem ; Chebat, Jean-Charles ; Toffoli, Roy |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 62.2009, 10, p. 995-1001
|
Subject: | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Emotion | Internationales Marketing | International marketing |
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