//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~person:"Cai, Ruiying"
~person:"Cobanoglu, Cihan"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Relationship marketing
2
China
1
Consumer behaviour
1
Dienstleistungsqualität
1
Emotion
1
Experiment
1
Generation Y
1
Internet marketing
1
Konsumentenverhalten
1
Mobile communications
1
Mobile technology
1
Mobilkommunikation
1
Online-Marketing
1
Service failure
1
Service quality
1
Service recovery
1
Social Web
1
Social media
1
Social network
1
Social relations
1
Social web
1
Soziale Beziehungen
1
Soziales Netzwerk
1
Viral marketing
1
Virales Marketing
1
customers’ complaint behavior
1
eWOM
1
emotional guanxi interaction
1
experimental design
1
instrumental guanxi interaction
1
social impact theory
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
Author
All
Cai, Ruiying
Cobanoglu, Cihan
Bradley, Graham L.
2
Chi, Christina Geng-Qing
2
Huang, Zhuowei
2
Jang, Soocheong
2
Karatepe, Osman M.
2
Mattila, Anna S.
2
Miao, Li
2
Ro, Heejung
2
Sparks, Beverley
2
Abosag, Ibrahim
1
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Albus, Heidi
1
Alnawas, Ibrahim
1
Au, Norman
1
Bahar, Reyhan
1
Baker, Melissa A.
1
Berry, Riley
1
Bogicevic, Vanja
1
Brotons, José M.
1
Bujisic, Milos
1
Casadesús, Martí
1
Chang, Tsang-Chuan
1
Chen, Kuen-Suan
1
Chi, Christina Geng-qing
1
Do The Khoa
1
Ekiz, Erdogan H.
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Fu, Xiaoxiao
1
Gip, Huy
1
Gong, Jin-Hong
1
Green, Alison
1
Gruber, Thorsten
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
The service industries journal
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
Saved in:
2
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->