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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Al Khateeb, Amr"
~person:"Albus, Heidi"
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Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Brand forgiveness
1
Consumer behaviour
1
Corporate Social Responsibility
1
Corporate social responsibility
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Customer satisfaction
1
Environmental management
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Hospitality
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Interpersonal attachment styles
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Konsumentenverhalten
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Kundenzufriedenheit
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Service
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Service failure
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Social relations
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corporate social responsibility (CSR)
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green practices
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halo effect
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Al Khateeb, Amr
Albus, Heidi
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
2
Corporate social responsibility : the effect of green practices in a service recovery
Albus, Heidi
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10011632988
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