Corporate social responsibility : the effect of green practices in a service recovery
Heidi Albus, Heejung Ro
| Year of publication: |
January 2017
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| Authors: | Albus, Heidi ; Ro, Heejung |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 41.2017, 1, p. 41-65
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| Subject: | corporate social responsibility (CSR) | green practices | service recovery | halo effect | Corporate Social Responsibility | Corporate social responsibility | Dienstleistungsqualität | Service quality | Umweltmanagement | Environmental management | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348013515915 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011632988