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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service management"
~person:"Edvardsson, Bo"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Customer satisfaction
Einzelhandel
Kundenintegration
Beziehungsmarketing
4
Relationship marketing
4
Dienstleistungsqualität
3
Service quality
3
Betriebliche Wertschöpfung
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Customer experience
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Edvardsson, Bo
Aksoy, Lerzan
3
Han, Heesup
3
Jaakkola, Elina
3
Kandampully, Jay
3
Ponsignon, Frederic
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
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2
McColl-Kennedy, Janet R.
2
Rubio Benito, Natalia
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2
Tanford, Sarah
2
Tronvoll, Bård
2
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2
Wu, Luorong
2
Aarikka-Stenroos, Leena
1
Abu Farha, Allam K.
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1
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1
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International journal of contemporary hospitality management
Journal of service management
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
International journal of quality and service sciences
1
Meddelanden från Svenska Handelshögskolan
1
Series on technology management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The journal of services marketing
1
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ECONIS (ZBW)
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Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
2
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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