Customer experience from a self-service system perspective
Maria Åkesson and Bo Edvardsson and Bård Tronvoll
| Year of publication: |
2014
|
|---|---|
| Authors: | Åkesson, Maria ; Edvardsson, Bo ; Tronvoll, Bård |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 5, p. 677-698
|
| Subject: | Value co-creation | Customer experience | Self-service technologies | Service dominant logic | Service experience | Service system | Selbstbedienung | Self-service | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic | Kundenwert | Customer value | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010426047