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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service management"
~person:"Helkkula, Anu"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Customer satisfaction
Einzelhandel
Kundenintegration
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Co-creation
2
Customer integration
2
Relationship marketing
2
Value creation
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Customer
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Customer value
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Dienstleistung
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Dienstleistungsmanagement
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Gesundheitswesen
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Health care
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Health care system
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Kundenwert
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Marketing theory
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Marketingtheorie
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Practices
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Role
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Service experience
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Service logic
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Service management
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Service quality
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Service-Dominant Logic
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Service-dominant logic
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Helkkula, Anu
Aksoy, Lerzan
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Han, Heesup
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Jaakkola, Elina
3
Kandampully, Jay
3
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2
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Aarikka-Stenroos, Leena
1
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International journal of contemporary hospitality management
Journal of service management
Journal of Service Management
1
Journal of Service Management: Volume 26, Issue 2
1
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ECONIS (ZBW)
2
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
2
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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