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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Public management review"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~type:"article"
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Search: subject_exact:"Service-Management"
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Service management
49
Dienstleistungsmanagement
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Betriebliche Wertschöpfung
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International journal of contemporary hospitality management
Journal of service research : JSR
Public management review
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Journal of service management
32
International journal of hospitality management
29
International journal of services and operations management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Competition in higher education branding and marketing : national and global perspectives
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of services technology and management
10
The Sage handbook of hospitality management
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of retailing and consumer services
9
Services marketing quarterly
9
International journal of quality and service sciences
8
Journal of business research : JBR
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Cornell hospitality quarterly : CQ
5
Interaktionen im Dienstleistungsbereich
5
International journal of services, economics and management
5
Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
5
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
5
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
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Service design and delivery
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The journal of business & industrial marketing
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The service industries journal
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ECONIS (ZBW)
53
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1
Value processes and lifecycles in networks for public service innovation
Rubalcaba-Bermejo, Luis
;
Peralta Bellmont, Alberto
- In:
Public management review
25
(
2023
)
9
,
pp. 1776-1795
Persistent link: https://www.econbiz.de/10014447707
Saved in:
2
Over 33 years of the hospitality research : a bibliometric review of the International Journal of Contemporary Hospitality Management
Sharma, Gagan Deep
;
Taheri, Babak
;
Gupta, Mansi
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2564-2589
Persistent link: https://www.econbiz.de/10014314804
Saved in:
3
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
4
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
5
Co-production, interdependence and publicness : extending public service-dominant logic
Alford, John
- In:
Public management review
18
(
2016
)
5
,
pp. 673-691
Persistent link: https://www.econbiz.de/10011484851
Saved in:
6
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
7
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
8
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
9
The meaning of hospitality: do employees understand?
Golubovskaya, Maria
;
Robinson, Richard N.S.
;
Solnet, David
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1282-1304
Persistent link: https://www.econbiz.de/10011732072
Saved in:
10
Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe
;
Osborne, Stephen P.
;
Kinder, Tony
;
Mutton, Jean
- In:
Public management review
16
(
2014
)
3
,
pp. 402-423
Persistent link: https://www.econbiz.de/10010346530
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