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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Services marketing quarterly"
~language:"eng"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
381
Relationship marketing
381
Consumer behaviour
182
Konsumentenverhalten
182
Kundenzufriedenheit
134
Dienstleistungsqualität
122
Service quality
122
Brand management
54
Markenführung
54
Hotel industry
42
Hotellerie
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Brand image
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Customer integration
40
Kundenintegration
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Markenimage
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Marketingmanagement
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Social web
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Supplier relationship management
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Brand
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Confidence
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Markenartikel
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Vertrauen
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Betriebliche Wertschöpfung
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Value creation
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Customer value
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Kundenwert
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Beschwerdemanagement
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Complaint management
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Internet marketing
23
Online-Marketing
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Customer service
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Gastronomie
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Kundenservice
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Restaurant industry
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Viral marketing
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Virales Marketing
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Han, Heesup
3
Leisen Pollack, Birgit
3
Prentice, Catherine
3
Thaichon, Park
3
Alnawas, Ibrahim
2
Banerjee, Shubhomoy
2
Bilgihan, Anil
2
Choi, Beom Joon
2
Gursoy, Dogan
2
Johnson, Lester W.
2
Kim, Soyeon
2
Mishra, Sita
2
Quach, Sara
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Shankar, Amit
2
Shin, Hyunju
2
Suh, Yong Gu
2
Tanford, Sarah
2
Wu, Luorong
2
Abdullateef, Aliyu Olayemi
1
Abu Farha, Allam K.
1
Aggarwal, Praveen
1
Aguilar-Rojas, Oscar
1
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Al Khateeb, Amr
1
Albayrak, Tahir
1
Amaad, Hafiz
1
Amawate, Vibhas
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Aparicio-Valverde, Mireia
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1
Bai, Billy
1
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1
Balaji, M. S.
1
Ballester, Estefania
1
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International journal of contemporary hospitality management
Journal of strategic marketing
Services marketing quarterly
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Tourism management perspectives : TMP
19
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ECONIS (ZBW)
134
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
3
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
4
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
5
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
6
Insights into managerial responses to repeat customers : the moderating role of social influence and revisit intention
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Liu, Xianwei
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4330-4347
Persistent link: https://www.econbiz.de/10014430112
Saved in:
7
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
8
All without leaving home : building a conceptual model of virtual tourism experiences
Wei, Wenqi
;
Baker, Melissa A.
;
Onder, Irem
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1284-1303
Persistent link: https://www.econbiz.de/10014280780
Saved in:
9
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
10
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
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