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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Service quality
Beziehungsmarketing
381
Relationship marketing
381
Consumer behaviour
182
Konsumentenverhalten
182
Kundenzufriedenheit
134
Dienstleistungsqualität
122
Brand management
54
Markenführung
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Hotellerie
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Brand image
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Marketingmanagement
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Value creation
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Customer value
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Kundenwert
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Beschwerdemanagement
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Complaint management
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Internet marketing
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Online-Marketing
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Customer service
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Gastronomie
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Prentice, Catherine
4
Han, Heesup
3
Leisen Pollack, Birgit
3
Roy, Sanjit Kumar
3
Thaichon, Park
3
Alnawas, Ibrahim
2
Banerjee, Shubhomoy
2
Bilgihan, Anil
2
Choi, Beom Joon
2
Fernandes, Teresa
2
Greene, Henry
2
Gursoy, Dogan
2
Johnson, Lester W.
2
Kim, Soyeon
2
Mattila, Anna S.
2
Mishra, Sita
2
Quach, Sara
2
Rho, Taeseok
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Shankar, Amit
2
Shin, Hyunju
2
Suh, Munshik
2
Suh, Yong Gu
2
Tanford, Sarah
2
Wu, Luorong
2
Abdullateef, Aliyu Olayemi
1
Abu Farha, Allam K.
1
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Aguilar-Rojas, Oscar
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Ahmad, Bilal
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1
Albayrak, Tahir
1
Amaad, Hafiz
1
Amawate, Vibhas
1
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1
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International journal of contemporary hospitality management
Journal of strategic marketing
Services marketing quarterly
Journal of retailing and consumer services
304
Journal of business research : JBR
176
International journal of hospitality management
168
The journal of services marketing
137
The service industries journal
101
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
63
Service business
57
Tourism management : research, policies, practice
56
Cogent business & management
54
Journal of service management
50
Industrial marketing management : the international journal for industrial and high-tech firms
49
Asia Pacific journal of marketing and logistics
43
The international journal of bank marketing : IJBM
43
The TQM journal : the international review of organizational improvement
41
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Psychology & marketing
36
Journal of service research
35
International journal of electronic customer relationship management : IJECRM
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
International journal of quality and service sciences
29
Total quality management & business excellence
29
European journal of marketing : EJM
28
Journal of retailing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of marketing
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
Journal of air transport management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of hospitality and tourism insights
23
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ECONIS (ZBW)
172
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
6
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
7
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
8
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
9
Insights into managerial responses to repeat customers : the moderating role of social influence and revisit intention
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Liu, Xianwei
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4330-4347
Persistent link: https://www.econbiz.de/10014430112
Saved in:
10
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
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