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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Restaurant industry"
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Search: subject_exact:"Reklamation"
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Restaurant industry
Beschwerdemanagement
28
Complaint management
28
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
18
Kundenzufriedenheit
18
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
15
Konsumentenverhalten
15
Service recovery
8
Customer service
7
Kundenservice
7
Gastronomie
5
Viral marketing
5
Virales Marketing
5
Airline
4
China
4
Emotion
4
Fluggesellschaft
4
Hotel industry
4
Hotellerie
4
Service failure
4
Service failures
4
Gastgewerbe
3
Hospitality industry
3
Mobile communications
3
Mobilkommunikation
3
Tourism industry
3
Tourismuswirtschaft
3
Air transport
2
Arbeitszufriedenheit
2
Comparison
2
Dienstleistungsmanagement
2
Internet marketing
2
Job satisfaction
2
Luftverkehr
2
Negative emotions
2
Online-Marketing
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5
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Bradley, Graham L.
1
Chen, Joseph S.
1
Jang, Soocheong
1
Khan, Mahmood A.
1
Kim, Jong-Hyeong
1
Kim, Jong-hyeong
1
Kim, Taegoo
1
Lee, Gyehee
1
Lee, Kyuho
1
Sparks, Beverley
1
Weber, Karin
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Yoo, Joanne Jung-eun
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International journal of contemporary hospitality management
Journal of travel and tourism marketing
International journal of hospitality management
10
Journal of hospitality marketing & management
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Quality management journal : QMJ
2
The journal of services marketing
2
The service industries journal
2
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Journal of African business
1
Journal of business ethics : JOBE
1
Journal of hospitality and tourism insights
1
Managing service quality : MSQ ; an international journal
1
Services marketing quarterly
1
South Asian journal of marketing
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
5
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1
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
2
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
3
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
4
Exploring the impacts of service guarantee strategy
Lee, Kyuho
;
Khan, Mahmood A.
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
Saved in:
5
The effects of situational and personal characteristics on consumer complaint behavior in restaurant services
Kim, Jong-hyeong
;
Chen, Joseph S.
- In:
Journal of travel and tourism marketing
27
(
2010
)
1
,
pp. 96-112
Persistent link: https://www.econbiz.de/10003963341
Saved in:
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