The effects of situational and personal characteristics on consumer complaint behavior in restaurant services
Year of publication: |
2010
|
---|---|
Authors: | Kim, Jong-hyeong ; Chen, Joseph S. |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 27.2010, 1, p. 96-112
|
Subject: | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Gastronomie | Restaurant industry | Nordamerika | North America |
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