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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"NBER Working Paper"
~isPartOf:"The international review of retail, distribution and consumer research"
~person:"Kim, Soyeon"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Attractiveness of alternatives
1
Customer delight
1
Customer loyalty
1
Customer service
1
Customization
1
Disconfirmation
1
Ethiopia
1
Gastronomie
1
Kundenservice
1
Online review valence
1
Perceived employee authenticity
1
Personalisierung
1
Personalization
1
Reference effect
1
Restaurant industry
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Self-image congruity
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Willingness to pay
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Willingness to pay a premium
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Willingness to recommend
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Zahlungsbereitschaftsanalyse
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Äthiopien
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Kim, Soyeon
Jang, Soocheong
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Söderlund, Magnus
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Alnawas, Ibrahim
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Bai, Billy
2
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2
Cai, Ruiying
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Huan, Tzung-cheng
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Mattila, Anna S.
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Qu, Hailin
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Röding, Tobias
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Schramm-Klein, Hanna
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International journal of contemporary hospitality management
NBER Working Paper
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
2
Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon
;
Chung, Jae-eun
;
Suh, Yong Gu
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
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