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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Social Indicators Research"
~isPartOf:"The service industries journal"
~isPartOf:"Working paper"
~subject:"Complaint management"
~subject:"Hotel industry"
~subject:"Leistungsmotivation"
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Search: subject:"Satisfaction"
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Subject
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Complaint management
Hotel industry
Leistungsmotivation
Customer satisfaction
321
Kundenzufriedenheit
320
Service quality
206
Dienstleistungsqualität
205
Life satisfaction
204
Job satisfaction
185
Arbeitszufriedenheit
159
Consumer behaviour
138
Konsumentenverhalten
138
Satisfaction
131
Beziehungsmarketing
123
Relationship marketing
123
Hotellerie
105
Zufriedenheit
93
Quality of life
83
Subjective well-being
64
Employee retention
55
Mitarbeiterbindung
55
Lebensqualität
54
Tourism employees
52
Tourismusberufe
52
Happiness
46
life satisfaction
45
Arbeitsverhalten
42
Work behaviour
42
Emotion
41
Gastronomie
37
Restaurant industry
37
Arbeitskräfte
33
Gastgewerbe
33
Hospitality industry
33
Workforce
33
Well-being
31
Work motivation
31
Beschwerdemanagement
29
Customer service
29
Dienstleistungssektor
29
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Undetermined
89
Type of publication
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Article
153
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Article in journal
153
Aufsatz in Zeitschrift
153
Language
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English
153
Author
All
Karatepe, Osman M.
15
Jung, Hyo Sun
5
Yoon, Hye Hyun
5
Han, Heesup
3
Jeong, Miyoung
3
Kim, Taegoo
3
Alnawas, Ibrahim
2
Ampofo, Emmanuel Twumasi
2
Arasli, Huseyin
2
Cho, Seonghee
2
Cobanoglu, Cihan
2
De Saá-Pérez, Petra
2
Dedeoğlu, Bekir Bora
2
Domínguez-Falcón, Carmen
2
Fisher, Ron
2
Fong, Lawrence Hoc Nang
2
Foroudi, Pantea
2
Fu, Xiaoxiao
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Jong-Hyeong
2
Ladhari, Riadh
2
Lee, Gyehee
2
Lee, Jin-soo
2
Malhotra, Neeru
2
Martín-Santana, Josefa D.
2
McPhail, Ruth
2
Mohsin, Asad
2
Oh, Haemoon
2
Olugbade, Olusegun A.
2
Qu, Hailin
2
Shin, Hyejo Hailey
2
Swanson, Scott R.
2
Torres, Edwin N.
2
Wang, Yao-Chin
2
Abbott, JéAnna Lanza
1
Abu Farha, Allam K.
1
Afrouzi, Amir Reza
1
Aguilar-Rojas, Oscar
1
Ahmad, Rehan
1
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Published in...
All
International journal of contemporary hospitality management
Social Indicators Research
The service industries journal
Working paper
International journal of hospitality management
255
Journal of hospitality marketing & management
83
Journal of business research : JBR
69
Tourism management : research, policies, practice
50
Journal of retailing and consumer services
44
Journal of vocational behavior
42
The journal of services marketing
41
The international journal of human resource management
39
Journal of travel and tourism marketing
37
Cogent business & management
35
International journal of human resource management
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of managerial psychology
31
Tourism management perspectives : TMP
29
Service business
24
Career development international : the journal for executive, consultants, academics and individuals
23
Journal of Asian finance, economics and business : JAFEB
22
Employee relations
21
Administrative Sciences : open access journal
19
Journal of hospitality and tourism insights
19
Public management review
18
Personnel review
17
International journal of organizational analysis
16
Journal of service research : JSR
16
Global business review
15
Advances in developing human resources : ADHR
14
Journal for global business advancement : JGBA
14
Journal of business ethics : JOBE
14
Journal of service management
14
Journal of the Academy of Marketing Science
14
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
14
The international journal of productivity and performance management
14
Tourism and hospitality research : THR
14
Discussion paper series / IZA
13
Human resource management
13
Journal of air transport management
13
Journal of service theory and practice
13
European journal of marketing : EJM
12
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ECONIS (ZBW)
153
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1
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153
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1
Nonlinear effects of employee engagement and
satisfaction
on turnover intention
Oh, Haemoon
;
Jeong, Miyoung
;
Shin, Hyejo Hailey
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2410-2436
Persistent link: https://www.econbiz.de/10014314785
Saved in:
2
The dynamics in asymmetric effects of multi-attributes on customer
satisfaction
: evidence from COVID-19
Kim, Jong Min
;
Liu, Jiahao
;
Park, Keeyeon Ki-cheon
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322
Saved in:
3
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
4
A hotel stay for a respite from work? : examining recovery experience, rumination and well-being among hotel and bed-and-breakfast guests
Chen, Chun-Chu
;
Han, Jiyoon
;
Wang, Yao-Chin
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1270-1289
Persistent link: https://www.econbiz.de/10013164588
Saved in:
5
How CSR and well-being affect work-related outcomes : a hospitality industry perspective
Guzzo, Renata F.
;
Abbott, JéAnna Lanza
;
Lee, Minwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1470-1490
Persistent link: https://www.econbiz.de/10013164617
Saved in:
6
Person-organization fit, person-job fit and organizational commitment among hotel employees : the roles of positive affect and calling
Park, In-Jo
;
Hai, Shenyang
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 852-872
Persistent link: https://www.econbiz.de/10014483792
Saved in:
7
Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
;
Yang, Chu-En
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10012207492
Saved in:
8
The effect of employee recognition on restaurant employees' job embeddedness, knowledge sharing and service orientation : abusive supervision as a moderator
Ampofo, Emmanuel Twumasi
;
Karatepe, Osman M.
;
Mensah, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3612-3637
Persistent link: https://www.econbiz.de/10014334335
Saved in:
9
Examining the cross-level mechanisms of the influence of supervisors' job crafting on frontline employees' engagement and performance
Zhao, Xinyuan
;
Wang, Jiale
;
Mattila, Anna
;
Leong, Man …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4428-4450
Persistent link: https://www.econbiz.de/10014430125
Saved in:
10
Examining the pathway linking workplace incivility and employee well-being : a study among frontline hotel employees in India
Kuriakose, Vijay
;
Paul Vincent, Maria Tresita
;
Bishwas, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2465-2480
Persistent link: https://www.econbiz.de/10014314790
Saved in:
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