The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Year of publication: |
2023
|
---|---|
Authors: | Kim, Jong Min ; Liu, Jiahao ; Park, Keeyeon Ki-cheon |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 10, p. 3497-3517
|
Subject: | Asymmetric effects | Covid-19 | Customer satisfaction | Hotel industry | Multi-attributes | Service quality | Kundenzufriedenheit | Dienstleistungsqualität | Coronavirus | Hotellerie | Zufriedenheit | Satisfaction |
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