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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~person:"Blodgett, Jeffrey"
~person:"Wu, Luorong"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Hotellerie"
~subject:"Service quality"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer integration
Hotellerie
Service quality
Virales Marketing
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Emotion
2
Kundenzufriedenheit
2
Viral marketing
2
Anthropomorphism
1
Atmospherics
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CSR
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Confidence
1
Corporate Social Responsibility
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Corporate social responsibility
1
Customer engagement
1
Dienstleistungssektor
1
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Digitale Plattform
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Display authenticity
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Einzelhandel
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Freizeit
1
Freizeitwirtschaft
1
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Internet marketing
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Internet-Auktion
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Ladengestaltung
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Leisure
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Multiparty service failure
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Blodgett, Jeffrey
Wu, Luorong
Han, Heesup
6
Jang, Soocheong
6
Mattila, Anna S.
6
Sharma, Piyush
5
Ha, Hong Youl
4
Klaus, Philipp
4
Wong, IpKin Anthony
4
Bilgihan, Anil
3
Chua, Bee-Lia
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Fong, Lawrence Hoc Nang
3
Hollebeek, Linda D.
3
Jeong, Miyoung
3
Kim, Jong Min
3
Law, Chun Hung Roberts
3
Liu, Matthew Tingchi
3
Rosenbaum, Mark
3
Sparks, Beverley
3
Swanson, Scott R.
3
Weber, Karin
3
Almanza, Barbara
2
Alnawas, Ibrahim
2
Anaya, Gerardo Joel
2
Bai, Billy
2
Basso, Kenny
2
Benoit, Sabine
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Bradley, Graham L.
2
Bruce, Helen L.
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Bujisic, Milos
2
Cai, Ruiying
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Carlson, Jamie
2
Chen, Ivy S. N.
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Chen, Xiaohong
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Chi, Christina Geng-qing
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Choi, Beom Joon
2
Chu, Rongwei
2
Collier, Joel E.
2
Cranage, David A.
2
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2
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International journal of contemporary hospitality management
The journal of services marketing
International journal of hospitality management
2
Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
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Journal of travel and tourism marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Sharing information now vs later : the effect of temporal contiguity cue and power on consumer response toward online reviews
Wu, Luorong
;
Shen, Han
;
Li, Mimi
;
Deng, Qian
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 648-668
Persistent link: https://www.econbiz.de/10011687632
Saved in:
3
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
4
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
5
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
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