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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~person:"Fong, Lawrence Hoc Nang"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Customer service"
~subject:"Dysfunctional customer behaviour"
~subject:"Hotellerie"
~subject:"Service quality"
~subject:"United States"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Fong, Lawrence Hoc Nang
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International journal of contemporary hospitality management
The journal of services marketing
International journal of hospitality management
2
Tourism management : research, policies, practice
2
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence
Wang, Erin Yirun
;
Fong, Lawrence Hoc Nang
;
Law, Chun …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012798189
Saved in:
3
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
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