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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~person:"Mattila, Anna S."
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Service quality
5
Beschwerdemanagement
3
Complaint management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer satisfaction
3
Kundenzufriedenheit
3
Gastronomie
2
Hotel industry
2
Hotellerie
2
Luxury goods
2
Luxusgüter
2
Restaurant industry
2
Anthropomorphism
1
Brand
1
Brand attitude
1
Brand management
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CSR
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Construal-level theory
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Consumer behavior
1
Consumer envy
1
Customer
1
Customer delight
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Customer engagement
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Customer expectation
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Customer service
1
Customer value
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Dienstleistungsmanagement
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Dienstleistungssektor
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Ehrenamtliche Arbeit
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Emotion
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Emotions
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Article in journal
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English
11
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Mattila, Anna S.
Han, Heesup
12
Jang, Soocheong
12
Sharma, Piyush
7
Wong, IpKin Anthony
6
Bilgihan, Anil
5
Jeong, Miyoung
5
Klaus, Philipp
5
Wu, Luorong
5
Chua, Bee-Lia
4
Daunt, Kate L.
4
Fong, Lawrence Hoc Nang
4
Ha, Hong Youl
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Hwang, Jinsoo
4
Law, Chun Hung Roberts
4
Liu, Matthew Tingchi
4
Rosenbaum, Mark
4
Sparks, Beverley
4
Bai, Billy
3
Cai, Ruiying
3
Denizci Guillet, Basak
3
DiPietro, Robin B.
3
Ha, Jooyeon
3
Huang, Songshan
3
Hwang, Johye
3
Hyun, Sunghyup Sean
3
Kandampully, Jay
3
Kim, Heewon
3
Kim, Jong Min
3
Kim, Jong-Hyeong
3
Kim, Seongseop
3
Liu, Qing
3
Miao, Li
3
Neale, Larry
3
Nicolau, Juan Luis
3
Parsa, H. G.
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
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International journal of contemporary hospitality management
The journal of services marketing
International journal of hospitality management
25
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
11
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1
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10
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11
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date (oldest first)
1
The joint influence of the timing and framing of an online upselling message on consumer perceptions : the roles of construal level and reactance
Denizci Guillet, Basak
;
Mattila, Anna S.
;
Peng, Zixi
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2516-2534
Persistent link: https://www.econbiz.de/10013412655
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
4
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
5
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
6
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
7
Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
Saved in:
8
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
9
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
10
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
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