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~isPartOf:"International journal of contemporary hospitality management"
~person:"Hollebeek, Linda D."
~person:"Link, Jörg"
~person:"Prentice, Catherine"
~person:"Wu, Luorong"
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Search: subject:"Beziehungsmarketing"
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Hollebeek, Linda D.
Link, Jörg
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Wu, Luorong
Han, Heesup
5
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2
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International journal of contemporary hospitality management
Journal of retailing and consumer services
17
International journal of hospitality management
6
Journal of business research : JBR
4
The journal of services marketing
4
Journal of marketing management : MM
3
Journal of service research
3
Journal of service research : JSR
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Services marketing quarterly
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Handbook of research on customer engagement
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of service management
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Marketing intelligence & planning
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Organizations and markets in emerging economies
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Psychology & marketing
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Australasian marketing journal
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
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Customer engagement : contemporary issues and challenges
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E-Business & Controlling : Einordnung, Umsetzung, externe Sichtweise, funktionales E-Controlling
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Edward Elgar E-Book Archive
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Electronic commerce : Grundlagen und Perspektiven
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Erfolgsfaktoren des Mobile Marketing : [Strategien, Konzepte und Instrumente]
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Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
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Handbook of research on mobile marketing management
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Handbuch Multi-Channel-Marketing
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Handbuch Telekommunikation und Wirtschaft : volkswirtschaftliche und betriebswirtschaftliche Perspektiven
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Journal of consumer behaviour
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Journal of creating value
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Journal of the Academy of Marketing Science
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Journal of vacation marketing
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Journal of vacation marketing : an international journal
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Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
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ECONIS (ZBW)
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1
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
3
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
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