Service quality perceptions and customer loyalty in casinos
Year of publication: |
2013
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Authors: | Prentice, Catherine |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 25.2013, 1, p. 49-64
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Subject: | Glücksspiel | Gambling | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Südostasien | Southeast Asia |
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